Frequently asked questions

Apart from the ingoing contribution (which you pay on entry into the village) and the exit fee (which you pay when you leave the village), the other main cost associated with living in a retirement village is the payment of monthly fees.

The monthly fees are established to provide a balanced budget for the village. We, as the scheme operator, do not and cannot make a profit from the payment of the monthly fees.

While the monthly fee is a single payment made by residents on a monthly basis, it combines two separate fees: the general service charge and the maintenance reserve fund contribution.

The general service charge covers operating and service costs, including:

Rates – land and water
Insurance on the building and items in the village not owned by residents
Village garden and landscaping upkeep
Operation of village facilities
Services provided to all residents, excluding any optional user-pays services
The maintenance reserve fund contribution goes into the maintenance reserve fund, which is a separate budget that covers the cost of the maintenance of capital items within the village, including:

External building maintenance and repairs
Maintenance within the resident’s home (i.e. changing tap washers)
Maintenance and repair of fixtures and fittings in the home (i.e. hot water system or air-conditioning)
The monthly fees do not cover:

Electricity
Gas
Contents insurance
Any personal expenses such as telephone, internet, health care and living expenses

Per the Act, the fees may rise by CPI each year (subject to some exceptions). Should we seek a rise above CPI (if it is envisaged that village operating costs may exceed fees) this must be voted on by the residents.

We know pets are an important part of our residents’ lives and families, which is why they are welcome to move in with their owners once approved.

Yes – your dwelling in the village is your home and you are more than welcome to invite guests to stay for short periods of time.

We understand that leaving the village may be an emotional and challenging time for you and your family, so we strive to make the process simple and stress-free.

Our sales and marketing team have a passion for marketing and selling retirement homes and we will strive to sell your home in the shortest possible timeframe. We work closely with the outgoing resident and their representatives throughout the renovation, marketing and resale process. Depending on the sale price, the costs of finding a new resident for your unit are paid proportionately between you and us in accordance with the Act, unless you appoint your own external selling agent (see below).

When you leave the villa, you are responsible for the cost of any work required due to accelerated wear and tear and deliberate damage to the home (known as reinstatement work). The cost of any other replacements or repairs (known as renovation work) is shared equally (in line with our respective share in any capital gain).

We will work to take away the hassle and stress by facilitating the renovation process with trusted and reputable builders.

When you leave the home permanently and terminate your contract, we will pay an exit entitlement to you on the earlier of:

14 days after settlement of the sale of your villa; or
18 months from the date your contract is terminated.
Your exit entitlement is your ingoing contribution paid when you entered into the village plus 50% of any capital gain less:

the exit fee;
100% of any capital loss;
100% of the costs that we pay on your behalf to carry out reinstatement work;
50% of the cost of any renovation work;
your share of the costs of obtaining valuations (if any) and the cost of finding a new resident;
our costs to prepare and settle the sale and the fee charged to remove your lease from the title to the village land; and
your own legal costs in relation to settlement of the sale.

The exit fee is a delayed payment that you make to us when you leave the village. It is deducted from your exit entitlement.

By deferring the payment of this fee until you permanently vacate the villa, you may have (depending on your individual circumstances) more money week-to-week to spend on the things you enjoy most while you focus on enjoying your later years in our community.

The exit fee covers our initial investment in the village and has been formulated to protect and secure our financial viability. This ensures we have the means to maintain and enhance the asset (being the village and all associated facilities and homes) both in the short term and over the long term life of the village in order to help foster a vibrant and supportive lifestyle for our residents.

Brookland offers two unique contracts, which include highly competitive and industry-leading exit fees, so that our residents can choose the option that best suits their individual circumstances.

Option A

Under our Option A contract, the maximum exit fee is 25% of your ingoing contribution, accrued over five years.

Year 1 = 5%
Year 2 = 10%
Year 3 = 15%
Year 4 = 20%
Year 5 = 25%

Option B

Under our Option B contract, the maximum exit fee is 15% of your ingoing contribution, accrued over three years.

Year 1 = 5%
Year 2 = 10%
Year 3 = 15%

This contract involves paying an upfront community contribution fee, equating to 5% of the ingoing contribution, to reduce your exit fee further. After three years in the village, your exit fee will be capped at 15%.

In our experience, the majority of residents stay in the village for well over 10 years. Because our residents share in capital gain, the longer they stay in the village, the more likely they are to earn back their exit fee in capital growth.

The exit fee will stop accruing on the day that you permanently vacate the home.

To ensure that the village’s annual budget is met, you will be required to pay your monthly fees while your home is on the market. However, so that you can focus on your next step, we will reduce or take over payment of your fees after a set period of time has elapsed.

For up to 90 days from the date you permanently vacate the home, you will pay all monthly fees.

After 90 days and up to 9 months from the date you permanently vacate the home, the fees are paid proportionately between you and us, depending on the sale price and in accordance with the Act.

After 9 months from the date you permanently vacate the home, we will pay all monthly fees.

In the unlikely event that our sales and marketing team has not sold your home within 6 months, you will be permitted to appoint your own external selling agent.

If you appoint an external selling agent, you will be responsible for paying all agent costs, including commission, in addition to any costs outlined in your contract with us.

Each state government assists with information regarding the decision to move into a retirement village. The Queensland government have provided an overview here.